Shipping of most products is from Vinyl Pro in Marietta, GA. Most products are shipped UPS or FedEx ground, since many of our products are aerosols and are considered flammable. All non-hazardous products can be shipped overnite or second day air, but we must be contacted by email, phone, or fax to make those arrangements. Due to the types of products we provide, this website is dedicated to the United States and Canada. We do ship internationally, but those orders must be placed by email, phone, or fax. Damage claims must be reported within three days of delivery so reports can be made with the shipping company. We only have backorders if our suppliers have backordered us, since we pride ourselves in the stock we carry to fill your orders. Any returns must be pre-approved to receive any type of credit. Note that there is a 27% fee on any pre-approved returns.